The term Ironfab 'Company', ‘Us’ or ‘Me’ refers to the owner of the website. The terms ‘You’ or 'Customer' refers to the user or viewer of our website and products.
Payment, deposit & cancellation:
Once all furniture specs has been agreed over an email or phone Company will send an invoice to the Customer. Initial payment of at least 40% of an invoice sum is required to confirm the order. Payments are processed through Stripe© or PayPal Payment System platform or by direct bank transfer (bank details are provided with an invoice). Once the Company sends the confirmation of order and payment has been processed, a contract is created with our Company and the bespoke fabrication will commence. Since all our products are bespoke, orders cannot be cancelled once contract has been created and we have accepted the goods for production.
Delivery and aftercare:
We use 3rd party courier services to deliver finished product. The furniture will come pre-assembled when possible, otherwise will require simple installation process that will be explained. Please inspect your goods thoroughly on delivery and before any preparation/installation process commences. Any changes made to any of our goods, that alter the product’s original condition constitute immediate acceptance of the product. The Company will be not held responsible for any damage or fault caused by negligent storage, preparation, installation or failure to comply with our aftercare instructions.
As with all solid timber products, before you install them they should be stored in a dry, room temperature place, away from all sources of heat and moisture. Please ensure that any plaster in a room in which the timber is stored or installed is completely dry and that the timber is kept away from direct sources of heat. Because wood is a living material which expands and contracts according to the surrounding humidity levels, if the surface is exposed to different moisture levels on the top and underside, it will start ‘bowing’ or warping. Consequently, avoid any significant changes in temperature or humidity during storage and installation.
Our surfaces and furniture are a premium quality product hand-crafted to order to the highest standards. Every order is made to measure to your specifications. We confirm that on collection/delivery the goods you have ordered shall conform in all material respects with the agreed specification and be free from material defects in design, material and workmanship. For the purposes of this section, you acknowledge the following:
1/ natural imperfections, cracks resulting from natural expansion and contraction, and minor variations in the colour, use of resin or wood filler, minor variations in size of the goods shall not be non-conformities or material defects due to the nature of the goods, being goods handcrafted (not mass manufactured) from natural timber.
2/ you agree that you shall treat all images and samples provided to you by us as approximate guides only and we cannot guarantee the uniformity from image or sample to the product due to the earthy nature of the goods and individual handcrafting process. The products delivered to you may vary from those images/ samples. Types of construction, stave widths, lengths and thickness may vary from the image/ sample or from piece to piece.
3/ as of the nature of the custom order, each product is made to custom size, finish, colour, shape or any other spec (we don't stock any furniture). It is rarely possible to re-sell personalised product so returns are not acceptable unless they are faulty and the fault has been inspected during the collection/delivery process.
4/ we have +/- 5 mm scope for manufacturing tolerance width (refers to square edged surfaces) /length/thickness and the unfinished surfaces might be delivered/available for collection oversized to allow for final adjustments before your finishing service.
5/ the Customer agrees that we will use our own judgment in using various finishing techniques as we feel best fit your project, such as resin and/or wood filler and/or leaving some features in their natural state, shape of live edge, squaring live edge in places, and you accept these are the characteristics of the product and it does not form a basis for complaint.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.